When you do things right, people tend to notice. We�re proud of
the customer service we deliver in support of what we feel is
the best value in mantels and mantel shelves available today.
�We ordered your "Prestige" fireplace mantel and installed
it ourselves a couple months ago into our new home... we
absolutely love it. We get lots of compliments on it. As a
matter of a fact, we are planning to build our next house and
will be ordering another mantel soon. Thank you!�
Your order will be encased in industrial-strength high density
packing foam and shipped in custom designed
packages that can withstand the rigors of shipping. You
won't find any cracks, dings or scratches in Decorative
Concepts products. Should your fireplace mantel arrive damaged,
please contact us immediately and we will work with you to
resolve it quickly.
Carriers
When you order one of our stock sizes, we will ship your order
using FedEx Ground services
or an LTL trucking company. US destinations only. We can ship
to Alaska and Puerto Rico using a major airline carrier, but
shipping costs are dramatically higher. Call for more information
on shipping out of the contiguous 48 states.
Manufacturing & Shipping Schedules
Our paint-grade Builder Kit mantels
are ready to ship in 5 to 7 days. Paint-grade Homeowner Kit mantel
and mantel shelves are ready to ship 7 to 10 days after
you place your order. Hardwood mantels and mantel shelves take
2-3 weeks from the time they are ordered until they are
ready to ship. If you have a deadline and need us to expedite
the shipping, please give us a call at (877) 287-4469. Let
us know your situation and we will do our best to accommodate
your needs.
Shipping Notification & ETA
Once a product ships, we will notify you via email and
provide the FedEx tracking
number or LTL Pro-number so
that you can track the progress of your product and anticipate
the delivery as needed. We ship everything from Boise, Idaho
and find that it usually takes:
2 days to get products to surrounding states;
3 days to southern California & Arizona;
3 days to the midwest;
4 days to the central and south central states;
5 days to the east coast and deep south
Disclaimer: These time estimates
are for information purposes only and do not constitute
guaranteed delivery schedules. If you have a question about
your shipment check the FedEx website or give us a call.
